Administrative Assistant

Job Description: Administrative Assistant
Department: Administration
Manager: President

Position Overview

The Expetec Administrative Assistant will be responsible for answering the phone, assisting walk in customers, retail functions and customer service

Responsibilities and Duties

• Answer the phone on the first ring whenever possible
• Assist walk in customers by holding the door open for them or carrying the computer in / out for them.
• Create service tickets for both walk in and phone customers, apply appropriate templates and processes
• Assist customers in retail purchases and invoicing these purchases
• Schedule appointments, meetings, sales calls for the sales staff
• Maintain schedule for President,

Knowledge, Skills and Abilities Required

• Job-Related Skills
  • Able to learn scheduling and CRM software
  • Strong typing skills
  • Pleasing phone voice and presence

• Administrative Skills
  • Able to organize and prioritize work in a multi-tasking environment
  • Able to meet deadlines, follow through on commitments and take corrective action where appropriate

• Interpersonal Skills
  • Strong customer service and communication abilities
  • Effective written, oral and note taking skills

Physical Requirement

Must be able to sit or stand for extended periods of time.

Education and Experience Required

Two or Four year degree or comparable work experience