Bench Service Technician
Job Description: Bench Service Technician
Department: Service
Manager: Technology Manager
Position Overview
The Expetec Bench Service Technician performs service work as needed on desktops, laptops and home computers that have been brought into the location by the customer.
Responsibilities and Duties
- Diagnose desktop / laptop problems
- Correct faults or reinstall operation systems in desktop / laptops
- Make complete and detailed notes as to the resolution on service tickets
- Remove viruses, spyware, malware, etc from desktops / laptops
- Load line of business software on desktops / laptops
- Compare compatibility requirements between hardware and software
Knowledge, Skills and Abilities Required
- Job-Related Skills
- Knowledge of MS operating systems
- Ability to diagnose host of hardware and software problems
- Knowledge of hardware, what it is and the newness of it’s technology
- Ability to diagnose and repair printers
- Administrative Skills
- Able to organize and prioritize work in a multi-tasking environment
- Able to meet deadlines, follow through on commitments and take corrective action where appropriate
- Attention to detail while being efficient with time
- Interpersonal Skills
- Effective written, spelling and grammatical skills
- Ability to create concise and articulate notes
Physical Requirement
- Must be able to sit or stand for extended periods of time
- Must be able to lift up to 30 lbs from floor to shoulder height
Education and Experience Required
- Two or Four year degree or equivalent work experience
