Field Service Technician
Job Description: Field Service Technician
Department: Service
Manager: Technology Manager
Position Overview
The Expetec Field Service Technician performs on-site service work as needed on desktops, laptops, home computers, servers and networks in the client’s location.
Responsibilities and Duties
- Diagnose desktop / laptop problems
- Correct faults or reinstall operation systems in desktop / laptops
- Make complete and detailed notes as to the resolution on service tickets
- Remove viruses, spyware, malware, etc from desktops / laptops
- Load line of business software on desktops / laptops
- Compare compatibility requirements between hardware and software
Knowledge, Skills and Abilities Required
- Job-Related Skills
- Knowledge of MS operating systems
- Ability to diagnose host of hardware and software problems
- Knowledge of hardware, what it is and the newness of it’s technology
- Ability to diagnose and repair printers
- Administrative Skills
- Able to work unsupervised and efficiently in a variety of work environments
- Able to meet deadlines, follow through on commitments and take corrective action where appropriate
- Attention to detail while being efficient with time
- Ability to create concise and articulate notes
- Interpersonal Skills
- Effective written and note taking skills
- High level of customer service skill
Physical Requirement
- Must be able to sit or stand for extended periods of time
- Must be able to lift up to 30 lbs from floor to shoulder height
Education and Experience Required
- Two or Four year degree
- One year of bench experience
- One year of network experience
