We are a very busy, fast-paced insurance agency in Novi with 24 additional offices throughout Michigan. One of two of our PRI cards stopped working in our phone system we had been using for many, many years. Our agency was crippled using the remaining lines on the 2nd PRI card. We were told the PRI card replacement would be a substantial cost to replace. At the prospect of having to put more money into an already antiquated phone system, we called Mike St. John from Expetec Technology Services and discussed our options with him. He helped us come to an informed decision to replace the old phone system with a new Allworx phone system. This system will meet our needs now and into the future. And might I also mention too, we had the phone system shipped, installed, and configured within 48 hrs. Mike and his team worked diligently to get us up and running…fast. We’re very fortunate to have Expetec Technology Services working for us.
Testimonials
We've worked with Expetec since May, 2007. Just in time for me, as responsibilities shifted and we found less opportunity to trouble shoot and correct our own IT issues. Since 2007, a phone call or email to Expetec, and the problem gets handled.
In addition to IT maintenance services, Expetec has handled several "projects" including replacement and upgrade of our network server, cut-over to new telephone and internet service, printer installation and trouble-shooting, and assistance with software glitches and issues.
They've become a valued resource for the firm and for me. With their monitoring and report process, sometimes they are aware of problems before we are. They respond promptly to every trouble report. Contracting with them has freed up time for the company owner, George Villa, and for me, to provide services to our clients.
Excellent partner for Matrix Human Services.
Expetec was our saving grace as we moved our office location. They stepped in and took care of everything from analyzing our systems to making the phone calls. Their team is very professional and I would highly recommend their services for all your IT needs.
Expetec was able to help us make a transition to a new phone company and provide support for our phone system. The transition ultimately saved us thousands of dollars. I highly recommend the Expetec team.
